Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about Petoty, our products, services, and partner programs.

🐾 General

Q1. What is Petoty?

Petoty is an all-in-one pet care platform offering pet products, doorstep services, smart pet tracking (Pawscription), and pet insurance (Pawsurance).

Q2. Which pets does Petoty support?

We currently support dogs, cats, birds, and aquarium pets.

Q3. Is Petoty available across India?

Yes. Products are delivered pan-India. Services are available in selected cities and expanding rapidly.

🛒 Orders & Shopping

Q4. How do I place an order on Petoty?

Browse products, add items to your cart, and complete checkout using your preferred payment method.

Q5. How can I track my order?

Go to My Orders → Track Order to view real-time delivery status.

Q6. Can I cancel or modify my order?

Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.

↩️ Returns & Refunds

Q7. What is Petoty’s return policy?

Returns are accepted for eligible products within the specified return window.

Q8. How long does it take to receive a refund?

Refunds are processed within 5–7 working days after approval.

🐕 Pet Services

Q9. What pet services does Petoty offer?

Grooming, spa, training, walking, vet consultations, vaccinations, and behaviour support.

Q10. Are service professionals verified?

Yes. All service partners are background-verified and trained by Petoty.

Q11. Can I reschedule a booked service?

Yes. Services can be rescheduled from the app or website based on availability.

📍 Pawscription – Smart Pet Tracking

Q12. What is Pawscription?

Pawscription is a smart pet tracking and health monitoring device by Petoty.

Q13. Does Pawscription offer real-time tracking?

Yes. It provides live GPS tracking along with activity and health insights.

Q14. How do I set up my Pawscription device?

Follow the step-by-step setup guide in the Petoty app.

🛡️ Pawsurance – Pet Insurance

Q15. What is Pawsurance?

Pawsurance is Petoty’s pet insurance solution for dogs and cats.

Q16. What does Pawsurance cover?

Coverage includes medical treatments, hospitalisation, surgeries, and emergencies (as per plan).

Q17. How do I raise an insurance claim?

Submit a claim via the app or website with the required documents.

💳 Payments & Billing

Q18. What payment methods are accepted?

We accept UPI, credit/debit cards, net banking, and wallets.

Q19. What if my payment fails?

You can retry the payment or choose a different method. Failed payments are not charged.

👤 Account & Profile

Q20. How do I create a Petoty account?

Sign up using your mobile number or email ID on the website or app.

Q21. Can I manage multiple pets in one account?

Yes. You can add and manage multiple pet profiles.

🤝 Sellers & Partners

Q22. How can I sell products on Petoty?

Register as a seller through the Petoty Seller Portal and complete onboarding.

Q23. How are seller payouts processed?

Payouts are processed as per the agreed settlement cycle.

🏪 Franchise Model

Q24. What is the Petoty Franchise Model?

Petoty Franchise allows entrepreneurs to operate Petoty Experience Centres in their city.

Q25. What does a Petoty franchise offer?

Product sales, pet services coordination, Pawscription device sales, and Pawsurance support.

Q26. Does Petoty provide franchise training and support?

Yes. We provide full training, technology access, marketing, and operational support.

Q27. How do I apply for a Petoty franchise?

Submit the franchise inquiry form on our website. Our team will contact you.

📞 Support & Assistance

Q28. How can I contact Petoty support?

You can reach us via email, live chat, or in-app support.

Q29. What are your support hours?

Customer support is available Monday to Saturday, 9 AM – 8 PM.

❤️ Still Have Questions?

If you didn’t find what you’re looking for, our support team is always happy to help.

📧 help@petoty.com
💬 Live Chat & In-App Support