🔄 Return & Exchange Policy

Hassle-Free Returns & Easy Exchanges

At Petoty, we want you and your pets to be completely satisfied with every purchase. If something isn’t right, we’re here to help.

📦 Eligible Products for Return & Exchange

  • The product is damaged or defective
  • You received an incorrect item
  • The product is missing parts or accessories
  • Unused and in original condition
  • Returned with original packaging, tags, and invoice

❌ Non-Returnable Items

  • Perishable items (food, treats, supplements)
  • Grooming or hygiene products once opened
  • Customized or personalized products
  • Products damaged due to misuse or mishandling
  • Used or altered items

⏰ Return & Exchange Window

  • Return or exchange requests must be raised within 7 days of delivery

📝 How to Request a Return or Exchange

  1. Go to My Orders → Select Order → Request Return/Exchange
  2. Provide the reason and upload images if required
  3. Our team will review and approve the request
  4. Pickup or exchange will be scheduled if approved

🚚 Return Pickup

  • Pickup will be arranged at your delivery address
  • Items must be packed securely in original packaging
  • Pickup availability depends on your serviceable location

🔁 Refund Process

  • Approved refunds are processed within 7–10 working days
  • Refunds are credited to the original payment method
  • Shipping charges (if any) are non-refundable unless the issue is from Petoty’s side

🔄 Exchange Process

  • Exchanges are subject to product availability
  • Replacement products are shipped after return verification
  • If replacement is unavailable, a refund will be issued

💳 Service-Related Issues (Cancellation & Refund)

  • Service cancellations must be made at least 24 hours prior
  • Late cancellations may incur a cancellation charge
  • Refund eligibility varies by service type

📦 Packaging & Condition Guidelines

  • Products must be returned in unused and resalable condition
  • All original accessories and manuals must be included
  • Products showing signs of wear or damage will not be accepted

⚠️ Important Notes

  • Petoty reserves the right to reject returns that do not meet policy conditions
  • Abuse of return policy may lead to account restriction
  • Final decision rests with Petoty

📞 Need Help?

For returns or exchange support:
📧 help@petoty.com
📱 +91-XXXXXXXXXX

❤️ Your Pet’s Comfort Matters

We’re committed to making every Petoty experience smooth, transparent, and pet-approved.