🛟 Petoty Help Centre

Welcome to the Petoty Help Centre. We’re here to make your pet parenting journey smooth, safe, and stress-free. Find answers to common questions, guides, and support options below.

🔍 How can we help you?

🛒 Orders & Shopping

🔄 Returns, Refunds & Cancellations

🐾 Pet Services

📍 Pawscription – Smart Pet Tracking

🛡️ Pawsurance – Pet Insurance

👤 Account & Profile

💳 Payments & Billing

🤝 Sellers & Service Partners

🏪 Petoty Franchise Model

🚀 About Petoty Franchise

  • Pet products & accessories
  • Grooming & doorstep services coordination
  • Pawscription device sales & support
  • Pawsurance insurance assistance

📋 Franchise Eligibility

  • Passion for pets & entrepreneurship
  • Suitable retail or commercial space
  • Ability to manage local operations
  • Compliance with Petoty brand guidelines

🧾 Franchise Onboarding Process

  • Submit franchise inquiry form
  • Initial discussion & feasibility check
  • Document verification & agreement
  • Training & operational setup
  • Franchise launch & go-live

💰 Investment & Revenue

  • Product sales
  • Service commissions
  • Pawscription device sales
  • Pawsurance policy commissions

📞 Still need help?

📧 help@petoty.com
💬 In-App Support: Available 24/7
📞 Live Chat: Mon–Sat, 9 AM – 8 PM