đź”’ Privacy Policy

Last Updated: 07/01/2026

Petoty (“Petoty”, “we”, “our”, or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access our website, mobile application, products, and services.

By using Petoty, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect:

  • Name, email address, phone number
  • Billing and delivery address
  • Login credentials
  • Identity details for verification (where required)

b. Pet Information

  • Pet name, breed, age, weight
  • Health details provided by you
  • Activity and location data (via Pawscription)

c. Payment Information

  • Payment method details (processed via secure third-party gateways)
  • Transaction history
  • We do not store full card or UPI details

d. Device & Usage Information

  • IP address
  • Browser type & device details
  • App usage data
  • Location data (with consent)

e. Partner, Seller & Franchise Information

  • Business details
  • KYC documents
  • Bank and payout information
  • Operational and performance data

2. How We Use Your Information

We use collected information to:

  • Process orders and service bookings
  • Provide customer support
  • Enable Pawscription tracking & analytics
  • Facilitate Pawsurance policy issuance & claims
  • Improve platform functionality and user experience
  • Send transactional notifications
  • Comply with legal and regulatory requirements

3. Sharing of Information

We may share your data with:

  • Verified sellers and service partners
  • Payment gateway providers
  • Insurance partners (for Pawsurance)
  • Technology and analytics service providers
  • Franchise partners where applicable
  • Legal or regulatory authorities when required by law

We do not sell your personal data to third parties.

4. Data Security

Petoty implements industry-standard security measures including:

  • Encrypted data transmission
  • Secure servers and firewalls
  • Limited access controls
  • Regular security audits

Despite best practices, no system is completely secure. Users are advised to protect their login credentials.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website and app performance
  • Understand user behavior
  • Personalize content and experience

You can manage cookie preferences through your browser settings.

6. Location Data & Pawscription

  • Real-time location tracking is enabled only with user consent
  • Location data is used exclusively for pet safety and tracking services
  • Users can disable tracking via app settings

7. Data Retention

We retain your data:

  • As long as your account is active
  • As required to comply with legal obligations
  • For legitimate business purposes

You may request deletion of your account and data, subject to regulatory requirements.

8. Your Rights

You have the right to:

  • Access your personal data
  • Update or correct information
  • Request deletion of your account
  • Withdraw consent for certain data usage
  • Opt out of promotional communications

9. Children’s Privacy

Petoty does not knowingly collect personal information from children under 18 years of age. If such data is identified, it will be deleted promptly.

10. Franchise, Seller & Partner Data

Business-related data is collected from:

  • Sellers
  • Service partners
  • Franchise owners

Such data is used strictly for operational, compliance, and performance purposes and handled with confidentiality.

11. Third-Party Links

Petoty may contain links to third-party services. We are not responsible for the privacy practices of external platforms.

12. Changes to This Policy

Petoty may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.

Continued use of our services indicates acceptance of the updated policy.

13. Contact Us

For questions or concerns related to this Privacy Policy:
📧 help@petoty.com

❤️ Your Trust Matters

Petoty is committed to safeguarding your information and providing a safe, transparent, and reliable pet-care experience.